Platform Role (Intermediary): Under Section 79 of the Information Technology Act, 2000, FeastyBox acts solely as a technology intermediary connecting independent Sellers/Partners with Customers. We are not liable for the acts, quality of services, or negligence of the Partners.

Data Protection & Deletion Rights

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Digital Personal Data Protection Act, 2023, partners have the right to request deletion of their account and personal data.

To Request Account & Data Deletion:

  • • Email: support@feastybox.com
  • • Subject: "Partner Account Deletion Request"
  • • Include: Partner ID, Registered Mobile Number, and Reason (optional)
  • • Processing Time: Within 30 days of request verification

Note: Certain transactional records may be retained for legal compliance (GST, Income Tax) as per applicable laws for up to 7 years.

🥘Restaurant & Merchant Obligations

1. Food Quality & Safety (FSSAI)

The Restaurant Partner is solely responsible for the quality, hygiene, quantity, and safety of the food products. You must strictly comply with the Food Safety and Standards Act, 2006. FeastyBox is not liable for any health issues, food poisoning, or foreign objects found in food.

2. Accurate Listing

You agree to provide true and accurate information regarding menu items, prices, and availability. Misleading descriptions or using images that do not represent the actual product is a violation of the Consumer Protection (E-Commerce) Rules, 2020.

3. Packaging & Handover

It is your responsibility to ensure spill-proof and hygienic packaging. The liability for any damage due to poor packaging lies with the Restaurant. You must hand over the order to the Delivery Partner within the agreed preparation time.

4. Indemnity

You agree to indemnify FeastyBox against any claims, damages, or legal actions arising from your violation of laws, including but not limited to FSSAI violations, expired licenses, or customer disputes regarding food quality.

5. GST & Tax Compliance

If your annual turnover exceeds ₹20 lakhs (₹10 lakhs for special category states), you must register under GST Act, 2017. You are responsible for filing returns and paying applicable taxes. FeastyBox will issue TCS certificates as per Section 194-O of the Income Tax Act where applicable.

6. Data Privacy

You agree to handle customer data (name, address, phone) with confidentiality and use it solely for order fulfillment. Misuse of customer data is punishable under Section 72 of the IT Act, 2000.